Privacy Policy
Welcome to Awrix! Your privacy and the protection of your personal information are extremely important to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it safe.
By visiting www.awrix.com or using our services, you agree to this Privacy Policy.
If you don't agree with our practices, please don't use our website.
👤 What Information Do We Collect?
We collect information in different ways depending on how you interact with us. Here's what we gather:
Personal Information (Information You Provide)
When you use our website or make a purchase, we may collect:
For Orders & Purchases:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information (credit/debit card details, UPI ID)
- Order history and preferences
For Newsletter & Communications:
- Email address
- Preferences for receiving updates
For Customer Support:
- Questions and feedback you send us
- Contact information
- Details about your inquiry
For Account Creation:
- Username and password
- Profile information
- Saved preferences
Non-Personal Information (Information Collected Automatically)
We also collect information automatically when you visit our website. This includes:
Technical Information:
- Your IP address
- Browser type and version
- Device type (mobile, desktop, tablet)
- Operating system
- Internet service provider
- Pages you visit and time spent on them
- Links you click
- Your general location (city/country level, not exact)
Cookies & Tracking:
- Session cookies (temporary, deleted when you close browser)
- Persistent cookies (stored for longer periods)
- Website analytics data
- Behavioral data (how you navigate our site)
🍪 How We Use Cookies
What Are Cookies?
Cookies are small files stored on your device that help us remember you and improve your experience.
How We Use Them:
✓ Remember your login information
✓ Keep items in your shopping cart
✓ Improve website performance
✓ Analyze how you use our site
✓ Provide personalized recommendations
Your Cookie Choices:
- You can adjust cookie settings in your browser
- You can disable cookies, but some website features may not work properly
- We respect "Do Not Track" browser signals
💰 How Do We Use Your Information?
We use the information we collect for specific, legitimate purposes:
Order Processing & Delivery
- Process your orders and payments
- Arrange shipping and delivery
- Track your package
- Handle returns and refunds
- Contact you about order status
Customer Support & Communication
- Answer your questions and resolve issues
- Send order confirmations and shipping updates
- Notify you about policy changes
- Respond to your feedback and complaints
- Improve our customer service
Marketing & Promotional Communications (Only if You Opt-In)
- Send newsletters and promotional offers
- Alert you about new products and sales
- Conduct surveys to understand your preferences
- Personalize your shopping experience
Important: You can unsubscribe from marketing emails anytime using the unsubscribe link in any email or contacting us.
Website Improvement & Analytics
- Analyze how customers use our website
- Identify popular products and features
- Fix technical problems
- Improve website design and functionality
- Test new features before launch
Fraud Prevention & Security
- Detect and prevent fraudulent transactions
- Protect against cyber attacks
- Monitor for unauthorized access
- Comply with legal obligations
- Investigate suspicious activity
Legal Compliance
- Comply with tax and GST regulations
- Respond to legal requests from authorities
- Enforce our Terms & Conditions
- Protect our rights and property
🔒 How Do We Protect Your Information?
Your data security is a top priority. We implement industry-standard security measures:
Technical Safeguards
- SSL/TLS Encryption: Your data is encrypted during transmission
- Secure Servers: Data stored on protected, secure servers
- Access Controls: Only authorized employees can access personal data
- Firewalls: Network security to prevent unauthorized access
- Regular Audits: Periodic security assessments and updates
Organizational Safeguards
- Limited Access: Only employees who need your data can access it
- Non-Disclosure Agreements: Our team is bound by confidentiality
- Training: Staff trained on data protection best practices
- Backup Systems: Regular backups to prevent data loss
Payment Security
- PCI Compliance: We comply with Payment Card Industry standards
- Tokenization: Credit card details are tokenized (not stored)
- Third-Party Processors: Payments handled by certified payment gateways
- No Card Storage: We don't store complete card details
Important Security Note
No online system is 100% secure. While we use all reasonable measures to protect your information, we cannot guarantee absolute security. You use our website at your own risk. We encourage you to:
- Use strong, unique passwords
- Keep your login credentials private
- Notify us immediately of any suspicious activity
- Enable two-factor authentication if available
👥 Do We Share Your Information?
We respect your privacy and **do NOT sell your personal information.**
When We DO Share Information
With Service Providers:
- Payment Processors: To process your orders (Razorpay, PayU, Stripe, etc.)
- Courier Partners: To deliver your orders (Delhivery, Blue Dart, India Post)
- Email Services: To send you confirmations and updates
- Website Hosting: Server providers who store our website
- Analytics Services: Google Analytics to understand website usage
Under Legal Obligation:
- Law enforcement or government agencies (if legally required)
- Court orders or subpoenas
- To protect our rights or comply with laws
- To prevent fraud or illegal activity
Business Transactions:
- In case of merger, acquisition, or sale of business
- Successor company would inherit data under same protections
Data Processing Agreement
All service providers must:
✓ Sign data processing agreements
✓ Use data only as instructed
✓ Maintain same security standards
✓ Delete data when no longer needed
Who We DON'T Share With
✗ Third-party marketers or advertisers
✗ Data brokers
✗ Social media platforms (without your explicit consent)
✗ Any unauthorized third parties
## 🔄 Data Breach Notification
If a Breach Occurs:
We take breaches seriously and are legally required to notify affected individuals.
Our Responsibility:
- Immediate Action: We investigate within 24 hours
- Notification: Notify you via email and SMS within 15 days
- Details Provided: What data was breached, impact, steps taken
- Authority Report: We report to Data Protection Board of India
What You Should Do:
- Check all accounts for suspicious activity
- Change passwords immediately
- Monitor credit if payment data affected
- Contact us with any concerns: voice@awrix.com
Children’s Data
- The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
- As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
📝 Changes to This Privacy Policy
We May Update This Policy When:
- Laws change
- Our practices change
- We add new services
- To comply with regulations
How We Notify You:
- Post updated policy on website
- Update ‘Last Updated’ date at top
- Major changes: Email notification to registered users
- Your continued use = acceptance of changes
Your Responsibility:
- Check this page regularly for updates
- Review changes before using website
- We assume you accept changes if you continue using the site
🌐 Your Consent & Acceptance
By Using This Website, You:
✓ Read and understand this Privacy Policy
✓ Accept our data collection practices
✓ Consent to data processing for purposes outlined
✓ Agree to our Terms & Conditions
✓ Acknowledge we may update this policy
If You Disagree:
- Do not use our website
- Do not provide personal information
- Contact us to discuss: voice@awrix.com
📞 Questions or Concerns?
We're Here to Help!
If you have any questions about this Privacy Policy or our data practices:
Email: voice@awrix.com
Response Time: 24-48 hours
🇮🇳 Governing Law & Jurisdiction
Legal Framework:
- Primary Laws: Digital Personal Data Protection Act (DPDP), 2023
- Secondary Laws: Information Technology Act, 2000; Consumer Protection Act, 2019
- Jurisdiction: Courts of New Delhi, India
- Applicable Law: Laws of India
Dispute Resolution:
- First try to resolve with our Grievance Officer (30 days)
- If unresolved: Data Protection Board of India
- Final recourse: Civil courts in New Delhi
Thank you for trusting Awrix with your information! Privacy is a fundamental right, and we take it very seriously. 🔐
