Refund & Return Policy

Awrix wants you to be happy with what you buy. If something goes wrong, this policy explains how returns work in simple language.

1. When can you return?

You can place a return request only in these cases:

  • You received a damaged product

  • You received the wrong product

  • You are not satisfied with the size(only)

Awrix currently does not offer exchanges on any other factor other than aforementioned factors. Only returns are possible (where serviceable).

2. Where are returns available?

  • Returns are available only for select pincodes.

  • If your pincode is not serviceable for reverse pickup, you can use the self‑shipping option (explained below).

3. Return charges (important)

When a return is approved and a reverse pickup is possible:

  • Reverse pickup cost: ₹110

  • Forward shipment cost (original delivery): ₹89

  • Total deduction: ₹199

From your refund payment on return orders:

  • ₹199 will be deducted

  • The original shipping fee you paid while placing the order is not refundable

Refund payment on return orders are processed within 3–5 working days after the product reaches Awrix and passes the quality check.

4. Conditions for return

To be eligible for a return:

  • You must raise the return request within 1 day of delivery

  • The product must be in original condition, unused, unwashed, and with all tags/packaging

Awrix may reject a return if:

  • The product shows signs of use or wear

  • The product is damaged after delivery

  • The original condition is compromised in any way

  • Or including but not limited to items which are non returnable such as Keychains, stickers etc.

Only one return is allowed per order.

5. Non‑returnable items

The following cannot be returned or exchanged under any circumstances:

  • Customised / personalised products

  • Any item that has been used, washed, or shows visible wear

  • Included but not limited to Keychains, Stickers etc.

6. Delivery attempts, RTO & wrong address

  • The courier will make up to 3 delivery attempts.

  • If your mobile number or address is incorrect or incomplete, Awrix is not responsible for failed delivery.

If the order is returned to Awrix as RTO (Return to Origin) / RTD (Return to Dispatch):

  • An additional ₹200 will be deducted.

  • For prepaid orders, the remaining amount will be refunded to the original payment method.

  • For COD orders, the partial payment (booking amount) is non‑refundable if delivery fails.

7. Order cancellation policy

Prepaid orders

  • Cannot be cancelled after payment.

  • However, you may change the product or delivery address before dispatch, which is usually within 24 hours of placing the order.

  • Once the order is dispatched, no cancellation is possible.

Cash on Delivery (COD) orders

  • Partial COD orders can be cancelled before dispatch.

  • If you cancel a COD order, the partial payment is not refunded.

  • Once dispatched, COD orders cannot be cancelled.


8. How to start a return

To request a return:

  1. Email 

  2. voice@awrix.com

  3.  with:

    • Your order number

    • Reason for return

    • Photos or an unboxing video (mandatory for damage issues)

  4. The Awrix team will review your request and confirm if it is approved.

  5. If approved:

    • If reverse pickup is available for your pincode:

      • Awrix will arrange the pickup and process your refund after quality checks.

    • If reverse pickup is not available:

      • You will be asked to self‑ship the product to Awrix’s warehouse.

      • Share the tracking ID with Awrix on email.

      • Once the product is received and passes a quality check, your refund will be processed (after applicable deductions).

Note: For self‑shipping, you will bear the courier charges. Keep your tracking number safe until your return is closed.

9. Damage or quality issues

If your product is damaged, defective, or incorrect:

  • Please check your order immediately after delivery.

  • Email 

  • voice@awrix.com

  •  within 24 hours with:

    • Your order number

    • A clear unboxing video showing the issue

An unboxing video is mandatory for all damage claims.
Without it, Awrix cannot process damage‑based returns.

Awrix will review the video and details and provide the best possible resolution as per this policy.

10. Changes to this policy

Awrix may update or modify this Refund & Return Policy at any time without prior notice.
The latest version will always be available on the website.
Please review it from time to time for any changes.

11. Contact

For any questions about returns, refunds, or this policy:

  • Email: 

  • voice@awrix.com

  • WhatsApp: Available for damage/issue inquiries (details on the Awrix website)

Awrix aims to respond to all queries within 24–48 hours.