frequently asked questions
How can I reach out to Awrix?
Email us at voice@awrix.com and expect a response within 48 hours. We'd love to hear from you.
What if I just changed my mind about the product?
Currently, our return policy covers damaged, defective, or incorrect products only. We encourage you to review product details, size charts, and images carefully before ordering—we want you to feel confident about every choice.
Can I exchange instead of getting a refund?
Currently, our return and refund policy doesn't cover exchanges. We're exploring this for the future based on community feedback.
What if my refund doesn't arrive within the stated time?
Bank transfer delays are sometimes beyond our control. If your refund is delayed beyond 12 working days after initiation, please check with your bank first. If it's still pending, reach out to us at voice@awrix.com—we'll investigate right away.
Can I change my address after placing the order?
Contact us immediately at voice@awrix.com—ideally within 1 hour of placing your order.
What if my package is delayed by more than 2 weeks?
Contact us after 15 days. We'll investigate with the courier and offer you a refund or reship if the package is confirmed lost.
Do I have to be home for delivery?
No, the delivery partner can leave your package at a safe location. Just make sure someone is around to receive it, especially for valuable items.
Can I request a specific delivery time?
Standard delivery doesn't have fixed time windows. You can opt for signature delivery for a faster window (₹50–200 extra), though it doesn't guarantee a specific time—just a quicker overall delivery.
What if the courier says the package was delivered but I didn't get it?
First, check with neighbors, building security, or reception. If it's still missing, contact us within 24 hours so we can help locate it.
Can I track my package in real-time?
Yes! Click the tracking link in your shipping confirmation email. You'll have visibility every step of the way.
What if I move before delivery?
Contact us immediately. We can only update addresses before your order ships, so reach out within 1 hour of placing your order if possible.
Why can't I see the Cash On Delivery (COD) option?
The COD option may not be available because of 1 reason:
- COD is unavailable for your postal code (you can pay with Debit Card, Credit Card, or Net Banking instead)
Can I order a product that is Out of Stock?
Not directly, but don't worry. Add your email to the "Notify Me" or "Join the Waitlist" section, and we'll send you a message as soon as it's back in stock.
Can I place an order using Cash On Delivery?
Yes! Cash on Delivery is available for all orders with partial payment mechanism wherein all the customers are supposed to pay 10% in advance and rest, at the time of delivery of the product. Cash On Delivery is available for orders up to a specific amount(based on the delivery location). Check your checkout page to confirm availability for your location.
Can I be part of voting on questions displayed on the website?
Absolutely! Your voice matters. Vote on the questions we showcase and help shape what Awrix becomes.
Can I suggest what voting topics should be?
We'd love your input. Share your suggestions at voice@awrix.com—your ideas help us stay connected to what you care about.
Is there anything I can win from the votes?
No prizes, but something better: your vote directly influences what Awrix creates next. We design based on what the community loves.
When does voting take place? Is there a specific time?
Voting questions are driven by community trends and what people are passionate about. Some questions run until a significant portion of the community has voted. Once Awrix truly resonates with you all, we'll introduce specific voting timelines. Currently the time frame is 1 month - 1 character for the voting which starts 7th/8th of every month(exceptions excluded).
Can I vote more than once for a specific question?
No—each vote counts once. Once you submit your answer, it's locked in. We keep it simple because every single one of you is valuable to us and to our community. That's fair.
